Insights

Making human connections in a digital world

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Shopping for customer loyalty: how can retailers convert their one-off customers to long-term, loyal shoppers?

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Banking on customer loyalty: how can banks and financiers improve their retention strategies?

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Why marketers should be integrating health and fitness perks into customer engagement strategies.

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Why do so many utility customers not feel valued by their provider?

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The impact of bad interactions and unethical practices on brand loyalty

THOUGHT LEADERSHIP